Frequently Asked Questions
We're here to help you.
Please, click on any question to reveal our best answer for any concern you may have. If you don’t find your question contact us at hello@pinskills.com for any further question. We’ll be glad to sort it out for you.
Placing an Order
Do I need to set up an account to make purchases?
You don’t require an account to make a purchase on pinskills.com, but we do encourage you to create an account so that you can track your orders and see any status.
How can I use my Gift Card/Discount Code?
During checkout or in your cart, enter the gift card number in the Gift Card/Discount field.
How will I know if you received my order?
Upon completion of your order, you will receive an email to the email address provided at the time of placing the order. Please add hello@pinskills.comto your safe sender list to ensure that emails from PINSKILLS do not get sent to Spam.
Can I change my order?
Once orders have been confirmed, we are unable to change the order at the time. We’d be happy to cancel your order (if not processed or shipped) so that you may place a new one. Please contact us athello@pinskills.com with your order number to cancel it.
Can I cancel my order?
If your order has not shipped, please email hello@pinskills.com and we can cancel your order immediately.
Once your order has shipped you can’t cancel your order.
Does PINSKILLS offer gift packaging?
At this moment we do not provide this option.
Order Shipments
How long until my order ships?
If you have selected during checkout any regular shipment with no priority or upgrade option, we will ship your order the next 24-48 hours after being processed. Processing an order could take up to 2-3 business days.
Personal Pickup method will be shipped within the next 24 business hours via MetroPaq from Santo Domingo to any other provinces in the Dominican Republic.
I need to change my shipping address
You can change your shipping address within your account. Note that if you want to change your shipping address after we’ve shipped your order, we are not able to do any changes and we’re not responsible for lost items.
Please make sure you are typing the right shipping address.
Trouble tracking my order
If you have any trouble tracking your order, you can e-mail us with your order information athello@pinskills.comand we will get in contact with the shipping company.
Is there a pickup point available?
Currently we do not have any local point of sale, nevertheless we’re working on this.
Currency & Payment Methods
What payment methods are available?
We do accept major credit cards via PayPal. You don’t have to sign up on paypal.com to make a payment for your order.
What currencies do you support?
All our currencies are listed in USD (American Dollars).
Shipping & Handling
International Shipping
We ship internationally, if you don’t find your country, please let us know at hello@pinskills.com
All turnaround times are updated on the cart/checkout page. We will always give you updated information to give you the best option and costly effective method.
Shipping & Turnaround times
Dominican Republic:
- Santo Domingo Door-to-Door (2-3 business days)
- Santiago Door-to-Door (2-3 business days)
- All Other DR Provinces (3-5 business days)
- MetroPaq (Personal Pickup)
There aren’t tracking numbers available for this location. However, you may contact us at hello@pinskills.com to get the status update of your package.
USA: 9-25 business days (Includes tracking)
International: 4–25 business days. Tracking number might be included.
Is there a faster shipping available?
If there’s a faster shipping available, it will be displayed on your cart/checkout section.
Lost or stolen packages
We are not responsible for lost or stolen packages; however, a claim will be filed with the shipping company you might have selected. If a package is returned to us due to a customer error (e.g. incorrect name, address or package refusal), the customer will then be responsible for any re-shipment charges.
If a package is lost or stolen, there will be a claim made for it as soon as possible. Which is also why we ask you to allow us 1-3 weeks to receive your delivery & a while longer during peak holiday periods.
If you would like a reshipment of a new order of goods due to it being lost along the way, you will be responsible for shipping charges once again. Otherwise we are more than happy to cancel your order, and to follow through with attempting to file a lost package claim, with the initial shipping cost being assumed by the customer.
Second Pins
What makes it a seconds pin?
Since all enamel pins are handmade, seconds pin is a pin that has a minor cosmetic defect. They simply didn’t pass our quality test. It won’t even be noticeable to your friends.
The cosmetic flaws may include:
- Small scratches on the gold/brass finish
- Color bleeding
- Missing or under-filled color/enamel
- Pin Post in the wrong spot
- Smudges or ink specks
- Enamel is lifting
Can I return my second pins?
All seconds pins are on sale, sales are final and can’t be returned.
Returns
What is your return policy?
We’re really sorry if you want to return an item. You could return your item before 14 days from the delivery date. Note that you are responsible for your shipping returns at your own shipping option, we suggest you to use a tracking number since we are not responsible for lost or damage of the item on its way back.
All merchandise must be returned unopened, unused, and in its original packaging. If the item is returned and is not in sealed your return will be denied.
Please, send us your return inquiry to returns@pinskills.com. Your return must be authorized prior to proceeding with the return process.